{
  "title": "Dental Clinic Missed-Call Report 2026",
  "dataset": "Dental Clinic Missed-Call Benchmark 2026",
  "publisher": "HeyDenta",
  "url": "https://heydenta.com/ph-dental-missed-call-report/",
  "last_updated": "2026-08-09",
  "version": "1.2",
  "scope": "Single-location dental clinics with one front desk. Not covered: hospital dental departments, multi-site call centers.",
  "data_note": "Hard figures are drawn primarily from published research on United States dental practices and are attributed to the category of source that reports them. They describe the mechanics of missed calls, which are the same for any single-front-desk clinic, including in the Philippines. US figures are NOT presented as a Philippine survey. HeyDenta publishes no invented statistics; Philippine-specific measured data is limited.",
  "metrics": [
    { "key": "calls_unanswered_pct", "label": "Inbound dental-clinic calls that go unanswered", "value": "30-38%", "source_category": "Dental practice call studies (US)" },
    { "key": "voicemail_no_message_pct", "label": "Callers who reach voicemail and never leave one", "value": "~78%", "source_category": "Missed-call analysis" },
    { "key": "answered_that_book_pct", "label": "Of answered calls, share that book", "value": "~50%", "source_category": "Front-desk conversion research" },
    { "key": "net_new_patient_bookings_per_100", "label": "Of 100 first-time callers, how many book with the clinic", "value": "~35", "source_category": "Derived from the rows above" },
    { "key": "annual_production_lost_usd", "label": "Annual production lost to unanswered calls, single location", "value": "$100,000-$200,000", "source_category": "Cost-of-missed-calls analysis" },
    { "key": "annual_loss_alt_usd", "label": "Reported annual loss from missed new-patient calls (alternate estimate)", "value": "~$67,200", "source_category": "Dental call-loss research" },
    { "key": "patient_lifetime_value_usd", "label": "Lifetime value of one retained patient", "value": "up to ~$8,000", "source_category": "Patient lifetime-value estimates" },
    { "key": "no_show_rate_before_after", "label": "No-show rate before vs after automated reminders and booking", "value": "18-25% -> 4-8%", "source_category": "Dental automation / reminder studies" },
    { "key": "ai_receptionist_cost_usd_month", "label": "Typical all-in cost of an AI receptionist", "value": "$400-$900/mo", "source_category": "2026 AI-receptionist pricing comparisons" },
    { "key": "front_desk_hire_cost_usd_year", "label": "Fully-loaded cost of a front-desk hire (comparison)", "value": "$42,000-$55,000/yr", "source_category": "Front-desk staffing cost estimates" }
  ],
  "cite_as": "HeyDenta (2026). Dental Clinic Missed-Call Report 2026. Retrieved from https://heydenta.com/ph-dental-missed-call-report/",
  "cite_short": "According to HeyDenta's 2026 Dental Clinic Missed-Call Report, industry research finds 30 to 38 percent of inbound dental-clinic calls go unanswered."
}